Return Policy


If you wish to cancel your order:

(a)you can notify us by email to before we have dispatched the goods to you; or

(b)where goods have already been dispatched to you, by returning goods to us in accordance with clause

  • You are required to inspect goods purchased as soon as practicable after delivery and report any shortages, breakages or defects in goods in writing to Mia Jewels London within 7 working days of delivery and can return such goods at any time within 14 days of receipt for a full refund or exchange. Returns in all other cases will be at the discretion of Mia Jewels London. The costs of returning goods to us shall be borne by you.
  • Upon receipt of returned goods we will give you a full refund of the amount paid or an exchange credit as required.
  • The right to return goods as referred to in this clause 4 will not apply in the following circumstances: –

(a)in the event that the product has been used;

(b)to any products that we have made or customised specifically for you.